FAQ’s

How do I pay for a Softref purchase?

Softref offers you multiple payment methods. Whatever your online mode of payment, you can rest assured that Softref’s trusted payment gateway partners use secure encryption technology to keep your transaction details confidential at all times.

You may use Internet Banking, Gift Card, Cash on Delivery and Wallet to make your purchase.

Softref also accepts payments made using Visa, MasterCard, Maestro and American Express credit/debit cards in US and 21 other countries.

Are there any hidden charges (Octroi or Sales Tax) when I make a purchase on Softref?

There are NO hidden charges when you make a purchase on Softref. The prices listed for all the items are final and all-inclusive. The price you see on the product page is exactly what you pay.

What is Cash on Delivery?

If you are not comfortable making an online payment on Softref.com, you can opt for the Cash on Delivery (C-o-D) payment method instead. With C-o-D you can pay in cash at the time of actual delivery of the product at your doorstep, without requiring you to make any advance payment online. It is strictly a cash-only payment method.

How do I pay using a credit/debit card?

We accept payments made by credit/debit cards issued in US and 21 other countries.

Credit cards

We accept payments made using Visa, MasterCard and American Express credit cards.

To pay using your credit card at checkout, you will need your card number, expiry date, three-digit CVV number (found on the backside of your card). After entering these details, you will be redirected to the bank’s page for entering the online Secure password.

Debit cards

We accept payments made using Visa, MasterCard and Maestro debit cards.

To pay using your debit card at checkout, you will need your card number, expiry date (optional for Maestro cards), three-digit CVV number (optional for Maestro cards). You will then be redirected to your bank’s secure page for entering your online password (issued by your bank) to complete the payment.

Is it safe to use my credit/debit card on Softref?

Your online transaction on Softref is secure with the highest levels of transaction security currently available on the Internet. Softref uses 256-bit encryption technology to protect your card information while securely transmitting it to the respective banks for payment processing.

All credit card and debit card payments on Softref are processed through secure and trusted payment gateways managed by leading banks. Banks now use the 3D Secure password service for online transactions, providing an additional layer of security through identity verification.

What steps does Softref take to prevent card fraud?

Softref realizes the importance of a strong fraud detection and resolution capability. We and our online payments partners monitor transactions continuously for suspicious activity and flag potentially fraudulent transactions for manual verification by our team.

In the rarest of rare cases, when our team is unable to rule out the possibility of fraud categorically, the transaction is kept on hold, and the customer is requested to provide identity documents. The ID documents help us ensure that the purchases were indeed made by a genuine card holder. We apologise for any inconvenience that may be caused to customers and request them to bear with us in the larger interest of ensuring a safe and secure environment for online transactions.

What is a 3D Secure password?

The 3D Secure password is implemented by VISA and MasterCard in partnership with card issuing banks under the “Verified by VISA” and “Mastercard SecureCode” services, respectively.

The 3D Secure password adds an additional layer of security through identity verification for your online credit/debit card transactions. This password, which is created by you, is known only to you. This ensures that only you can use your card for online purchases.

How do I register?

  • Click on register on top of the page
  • Fill the required details and click on register
  • Login using same Email id and Password

 

How do I update my profile?

  • Login to your account
  • Click on my account on top of the page
  • Edit the details you wish to change eg: name, address.
  • Click on update to Save

 

How do I make purchases?

  • Easily navigate throughout the store
  • Add the desired products to cart by clicking on the add to Cart or save them to Wishlist
  • Visit the cart and click on Proceed to checkout

 

How do I make Payments?

  • Cash on Delivery
  • Online Payments
  • E-wallet

 

How do I subscribe?

  • Enter your email address in the field next to subscription
  • Click on subscription
  • You will recieve offers and discounts(when available) on your email

 

How do I Contact?

  • Visit the contact us page and fill in the details. Click on send
  • Call our toll free number:+1-888-250-1032
  • Send an email to: info@softref.com

Need help choosing a product ? Give us a call: +1-888-250-1032